Terms and Conditions

We ask you to complete a registration form and sign our terms and conditions before leaving your pet in our care for the first time. If any of your details have changed, please notify us of the changes before your next appointment.

Behaviour Issues

On the form you will be asked to write down any behaviour issues that your pet might have and you are aware of. We endeavour to provide service to any pet regardless of the behaviour, however the owner must notify Stripy Dog staff of any behaviour that their pet may have prior to commencement of a grooming service. Stripy Dog stuff may use a soft muzzle to guarantee the safety of the groomer and/or well-being of the pet. Stripy Dog reserves the right to refuse service if the staff has been misinformed or put at risk, or if the pet is simply too stressed out to safely continue with the groom.

Vaccinations and Health

You may be asked to see evidence of your pet’s vaccinations, and for our records we must always have up to date information of your pets vaccinations in order to make sure that pets in our care are not at risk of encountering any deceases. We also ask that you use regular flea and worming treatments on your pet. If your pet has any health issues, Stripy Dog staff must be made aware of these during the registration period. If your dog develops any illnesses since the registration with us, please notify us before your next appointment. We also ask for you to refrain bringing a bitch that is in season, because they can be very sensitive during this time.

Matted coats

If the coat is badly matted, it may be necessary to clip it off in order to prevent any further stress or discomfort for the pet. If this is the case, the owner will be notified by one of the staff members prior to grooming, at which stage you will be given a choice of cancelling the grooming session if you are not happy with our decision. Dematting will only be done on pets that have just a few matts on their body and are not distressed by the process of brushing them out. This may incur extra charge. In case of serious or severe matting, dematting will not be offered. If the owner agrees to a clip off, Stripy Dog will not be held liable for any after-grooming effects of matt clipping procedure or problems which were uncovered on a badly matted and neglected coat. These could include but are not limited to: itchiness, skin redness or self inflicted irritations/abrasions from excessive external rubbing. Please pick up one of our information sheets on matting after your dog has been clipped off.

In case of emergency

In an event of a medical emergency occurring whilst your pet is in our care Stripy Dog staff will contact the owner immediately. If we are not able to get a hold of you straight away, we will contact the vet your pet is registered with and follow their instructions. If the vet your pet is registered with is not available, we will contact the vet practice Stripy Dog is registered with (Animal Health Centre, Gloucester Road) and follow their instructions.

Grooming appointments cancelation policy

As most of you are aware, our salon gets booked up very quickly and we operate a cancelation list for people who require an appointment sooner than we are able to provide. Therefore if you need to cancel your appointment, please give us at least 24 hour notice so that we would be able to give your appointment to someone else. If you cancel your appointment in less than 24 hours before, we will request 50% of the cost of the appointment. If the appointment is missed completely, we will request the full cost of the groom your dog would have had. After two or more recurring short notice cancelations or no-shows, will ask for you to pay the fee for your pet’s appointment in full prior to booking the next appointment. This fee is non-refundable if the appointment is missed, or cancelled at short notice. During our busiest times, such as Christmas, we reserve the right to ask for a 50% deposit before a booking is made.

Extra charges

Extra charges may occur if your pet takes us longer to groom than we expect, due to behaviour problems or knotted/neglected coat.

There will be an extra charge for insect repellent shampoo which we use if we find that you pet has fleas.

We may also charge extra if we had to look after your pet for a longer period of time than agreed. We are able to give you an estimate of how long the groom will take and we will always call you as soon as they are ready for collection. We are able to look after your pet for 30 minutes free of charge. Thereafter we charge £5 per 15 minutes of pet sitting. We would like to keep the atmosphere as calm as possible in our salon and it becomes increasingly difficult the more pets we have waiting to be collected. Our shop is simply too small to provide day care service alongside our grooming service. If you know you will not be able to collect your pet within the 30 minute window, please discuss this with us prior to leaving your dog with us.

Advice given by Stripy Dog staff

We may on occasion offer advice on grooming practices or suggest pet products or pet food that we think may be suitable for your pet. This advice is given in good faith, but Stripy Dog Ltd. or its staff will not be held liable for the implementation of this advice. If you have concerns about your pet’s health or nutrition, please speak to a qualified vet.